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Support Account Manager
DDNSupport Account Manager managing post-sales relationships for Tintri's enterprise storage solutions. Ensuring customer satisfaction and proactive support for strategic enterprise customers in regulated industries.
Tech Stack
Tools & technologiesKubernetesOpenStackVMware
About the role
Key responsibilities & impact- The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers.
- The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles.
- The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer).
- The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise).
- The SAM owns the customer's stewardship outcome.
Requirements
What you’ll need- 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility.
- Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships.
- Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure.
- Direct experience running customer escalations to resolution under time pressure.
- Strong written communication; this role produces a real artifact for every customer interaction.
- Experience with Salesforce for activity tracking and pipeline visibility.
- Comfort presenting to senior customer audiences (Director, VP, CIO, CTO).
- Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight.
Benefits
Comp & perks- Full DDN benefits package including health, dental, vision, 401(k), and PTO.
- Remote work setup support provided.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer-facing roleaccount documentationenterprise storagevirtualizationVMwareHyper-VOpenStackKubernetescustomer escalationsactivity tracking
Soft Skills
strong written communicationself-directedcalendar-drivenability to manage multiple accountspresentation skills