Workday Integration – PRISM Technical Analyst
Zoox
Job Level
Mid-LevelSenior
Tech Stack
CloudDistributed SystemsKubernetesNFS
About the role
- Serve as Product Support Specialist for DDN Infinia, providing technical expertise during product development, testing, and post-release.
- Act as subject matter expert for L1/L2 teams to address and resolve complex customer issues and support critical incidents/escalations.
- Assist technical support team with case root-cause analysis and help define AI-powered debugging, log analysis, and system pattern recognition tools.
- Collaborate with Engineering and Product Management to support product design, release, and ongoing quality, including developing tooling and support processes for new product introduction.
- Participate in product testing, beta programs, and analyze/report on field data post-release to identify trends and optimizations.
- Develop and maintain technical documentation, KB articles, playbooks, troubleshooting guides, and integration manuals for new product releases.
- Provide technical training and knowledge transfer to FLS/L1/L2 engineers and mentor support on AI/Automation adoption.
Requirements
- 5+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
- Understanding of file systems (POSIX, NFS, S3) and storage performance.
- Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf).
- Hands-on experience with AI/ML data pipelines, container orchestration (Kubernetes), and GPU-based architectures.
- Strong communication and reporting skills.
- Self-Starter — Takes independent action to identify and solve problems.
- Success/Achievement Orientation — Delivers quality results consistently and meets targets.
- Problem Solving — Systematic assessment and practical, resourceful troubleshooting.
- Innovative — Builds and improves business processes and generates new ideas.
