Full-stack Engineer

• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
• Act as the technical expert for Infinia. Helping our customers get the most value out of Infinia.
• Build tooling to improve TTR.
• Write code fixes and enhancements to improve Infinia.
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
• Be the subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
• Reproduce complex customer issues and propose product improvements and workarounds.
• Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
• Feed real-world problem insights back into the development cycle to improve reliability and diagnostics.
• Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
• Translate technical issues into executive-ready summaries and business impact statements.
• Participate in post-mortems and executive briefings for strategic accounts.
• Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.

Staff Software Engineer – High Performance Networking

Senior Software Developer – Booking

Software Developer – Booking

Full Stack Engineer

Senior Full Stack Developer

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