DDN

Technical Account Manager

DDN

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇪 United Arab Emirates

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Job Level

SeniorLead

Tech Stack

CloudLinuxPMP

About the role

  • Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
  • Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).
  • Define and document processes and best practices.
  • Ensure they are communicated and followed.
  • Be the operational focal point for a large, Globally distributed customer environment
  • Manage customer requirements through engineering RFE development
  • Drive operational efficiency through automation, documentation and project management.
  • DevOps capabilities including writing and deploying customer scripts and tools
  • Develop feedback loops with Project Management, Engineering and Field teams
  • Familiar with industry standard technologies and methodologies with regard to configuration , deployment and monitoring
  • Develop strategic plans with customers that include monitoring.
  • Work with customer teams to quickly identify and rectify issues
  • Work along with pre-sales to develop customer solutions to solve the most challenging problems
  • Lead daily, weekly, monthly meetings with customer and DDN resources as required
  • Monitor and report Operational status and measure against project plan.
  • Manage and track workload and requests.
  • Prioritize the resolution of urgent requests with progress on longer term projects.
  • Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs

Requirements

  • 8+ years’ technical experience working in a cross-functional environment.
  • Strong leadership, planning, decision making and communication skills.
  • Experience in leading large programs
  • Ability to communicate with customer and DDN executive staff effectively
  • Project management skills required and PMP or similar certification is a plus
  • Experience developing and deploying scripts and tools
  • Experience working in remote teams located around the globe.
  • Experience developing documentation and procedures.
  • Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred.
  • Experience in AI/ML infrastructure management and operations at scale and in cloud environments
  • Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS)
  • Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking)
  • Experience with Infiniband and Ethernet networking (configuration and troubleshooting)
  • Linux Admin skills required
  • Be available as needed for on call, and escalations
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementDevOpsscriptingautomationdocumentationAI/ML infrastructure managementparallel filesystem knowledgeLinux administrationnetwork configurationtroubleshooting
Soft skills
leadershipplanningdecision makingcommunicationcustomer engagementproblem solvingcollaborationprioritizationoperational efficiencyfeedback development
Certifications
PMP