Forward Deployed Engineer

Dcycle

Forward Deployed Engineer serving as a bridge between customers and Dcycle's data platform. Focused on technical onboarding and optimizing data workflows for enterprise clients.

Posted 5/9/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

You will be responsible for successfully handling big and enterprise client accounts of more than 2.500 employees, approximately.
Receive a complete handoff from Sales: customer motivations, technical pain points, expectations, current data architecture, and key stakeholders (including IT/Data profiles).
Hold the first call within <48 hours post-signature to realign technical and business expectations, align the implementation timeline, and assign responsibilities.
Execute a structured implementation plan with clear technical milestones.
Support the setup and validation of data integrations between customer systems and Dcycle.
Review data quality: identify inconsistencies, missing data, mapping errors.
Train the customer on the technical and functional skills needed to use Dcycle autonomously.
Run periodic checkpoints: technical progress, data blockers, next steps.
run monthly strategic review meetings that include analysis of data quality and integration performance.
Ensure the customer is using Dcycle efficiently.
Monitor technical health score: platform activity, pipeline errors, data completeness.
Diagnose and resolve technical issues in coordination with the Product/Engineering team.
Anticipate technical risks before they impact the customer's business.
Identify opportunities to optimize data workflows.
Translate business needs into technical data requirements: which sources to connect, which transformations to apply, which metrics to calculate.
Help customers structure, clean, and organize data relevant to their reporting and operational goals.
Explain how the product's technical capabilities (automation, integrations, analytics) improve their processes.
Manage the workflow between customer, software, and other Dcycle products.
Interpret dashboards, identify data anomalies, and propose solutions.
Build ad-hoc scripts, queries, and reports when needed (Python, SQL).

Requirements

What you’ll need

Languages: Spanish and English at C1 level. German is a strong plus.
4-8 years of experience working with B2B SaaS products, ideally with a data, integrations, or platform component, in roles such as engineering, solutions architecture, technical consulting, implementation, or technical customer-facing roles.
Working proficiency in Python applied to data manipulation, scripting, and automation.
Working proficiency in SQL and version control (git).
Hands-on experience with APIs and integration architectures: REST APIs, webhooks, connectors.
Experience leading technical onboarding processes, customer-facing implementations, or complex integration projects in a SaaS environment.

Benefits

Comp & perks

23 paid vacation days.
2 weeks of team-building per year.
Cobee card for added flexibility.
Subsidized training for continuous development.
Flexible work schedule: Start anytime between 8:00-9:30 AM. Leave anytime between 5:30-7:00 PM (Monday-Thursday). Finish at 3:00 PM on Fridays.
Hybrid Work Model First three months: onsite (to immerse yourself in the team and product). After that: 3 days in office, 2 days remote each week. Extra remote days for parents, long commutes, or managers. Full remote work (optional) from the end of Summer team building until September warm-up week, and from the end of Winter team building through to January 6th.

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Hard Skills & Tools

PythonSQLAPIsREST APIswebhooksdata integrationdata manipulationscriptingautomationversion control

Soft Skills

communicationproblem-solvingcustomer trainingtechnical consultingproject managementanalytical thinkingstakeholder managementrisk managementdata analysisworkflow management