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DCI Donor Services, Inc.

On-Site Medical Call-Center Specialist

DCI Donor Services, Inc.

Donor Specialist helping families through the organ donation process for DCI Donor Services. Responsible for facilitating communication and support during sensitive times regarding donation.

Posted 4/23/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Effectively captures medical information accurately and completely into donor management software.
  • Facilitates the donation process through coordination and communication with donor families and medical personnel.
  • Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
  • Performs other related duties as assigned.

Requirements

What you’ll need
  • A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
  • 1+ years in a health-care related position including use of medical terminology
  • CTBS, RN, or LPN desired
  • Working knowledge of computers and Microsoft Office applications
  • Ability to exercise independent judgement and multitask
  • Exceptional teamwork, communication, and conflict management skills
  • Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills

Benefits

Comp & perks
  • Up to 184 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
medical terminologydonor management software
Soft Skills
empathycommunicationteamworkconflict managementattention to detailorganizational skillsindependent judgementmultitasking
Certifications
CTBSRNLPNparamedic certificationEMT certification