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On-Site Medical Call-Center Specialist
DCI Donor Services, Inc.On-Site Medical Call-Center Specialist coordinating organ and tissue donation at DCI Donor Services. Engaging with donor families and managing medical information with compassion and accuracy.
About the role
Key responsibilities & impact- Effectively captures medical information accurately and completely into donor management software
- Facilitates the donation process through coordination and communication with donor families and medical personnel
- Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care
- Performs other related duties as assigned
Requirements
What you’ll need- A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
- 1+ years in a health-care related position including use of medical terminology
- CTBS, RN, or LPN desired
- Working knowledge of computers and Microsoft Office applications
- Ability to exercise independent judgement and multitask
- Exceptional teamwork, communication, and conflict management skills
- Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills
Benefits
Comp & perks- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologydonor management software
Soft Skills
empathycommunicationteamworkconflict managementattention to detailorganizational skillsindependent judgementmultitasking
Certifications
CTBSRNLPNparamedic certificationEMT certification