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dcbel

Residential Energy Specialist

dcbel

Energy Resolutions Specialist at dcbel resolving L2 technical escalations. Utilizing extensive residential energy knowledge with flexibility for customer complaints in a hybrid working environment.

Posted 6/25/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact
  • Deliver timely resolutions for customer complaints escalated to the highest level within the organization
  • Exercise discretion and use judgment when evaluating cases, mitigating installation risks, losses, and exposure
  • Maintain dcbel’s established service levels while proactively managing workload with minimal supervision
  • Investigate and analyze the root causes of customer escalations, partnering with other teams to develop resolutions that improve the customer experience
  • Act as subject matter expert for the department by applying extensive knowledge of case administration and business processes
  • Present escalation cases internally with proposed resolutions and solutions, working with counsel and business teams to address customer complaints
  • Be well versed in contract terminology to understand financial implications and installation specifications

Requirements

What you’ll need
  • 7+ years of working experience
  • Technical Electrical or Engineering degree or equivalent practical experience
  • Extensive residential energy experience, with solar experience considered an asset, including experience managing escalations
  • Bilingual French and English

Benefits

Comp & perks
  • Full benefits package including Health insurance
  • Employee stock options plan (ESOP)
  • Flexible hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case administrationbusiness processescontract terminologyfinancial implicationsinstallation specificationsresidential energy experiencesolar experienceescalation managementtechnical electrical degreeengineering degree
Soft Skills
discretionjudgmentproblem-solvingcommunicationcollaborationcustomer serviceworkload managementanalytical skillspresentation skillsproactive management