dbm contact center

Senior Collections and Credit Recovery Analyst

dbm contact center

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Job Level

Senior

About the role

  • Act as the primary point of contact with strategic partners (e.g., financial institutions) for matters related to judicial collections;
  • Provide consultative management of service providers, proposing improvements to judicial collection processes;
  • Analyze operational workflows and recommend optimizations to improve performance and efficiency;
  • Monitor and analyze KPIs related to judicial settlements and vehicle repossessions;
  • Develop and monitor campaigns and strategic initiatives focused on recovery and revenue enhancement;
  • Support the management of collections for large accounts, ensuring a strategic and differentiated approach;
  • Interface with internal bank areas (legal, commercial, operations, among others);
  • Work hands-on and results-oriented, tracking metrics and implementing continuous improvements;

Requirements

  • Bachelor's degree in Administrative, Financial, or Legal fields;
  • Analytical and strategic profile;
  • Consultative attitude and strong interpersonal communication;
  • Proactivity and ownership mindset;
  • Negotiation skills;
  • Well-organized with a strong results orientation;
  • Hands-on profile with an execution focus;
  • Experience analyzing and monitoring collections and credit recovery KPIs;
  • Knowledge of judicial collection processes and asset repossession (e.g., vehicles);
  • Ability to interpret and analyze with a legal perspective;
  • Experience in judicial collections and credit recovery;
  • Experience managing indicators and collections campaigns.
Benefits
  • Commuter transport allowance (Vale-Transporte): Ensures mobility to get you where you need to go.
  • Meal/food allowance: R$ 23.89/day flexible (meal card or food voucher) plus an additional R$ 450.00 specific allowance for this opportunity;
  • Group GNDI health plan with dependent coverage, with costs partially covered by the company;
  • Telemedicine: Online medical and psychological consultations available from the first month of employment, including 2 psychologist sessions per month.
  • Dental plan: Several coverage options available after 90 days, extendable to dependents.
  • Legal, psychological, and nutritional support with specialized professionals.
  • Access to gyms and physical activity programs to support your fitness and well-being.
  • Childcare allowance: R$ 350.00 per month for children up to 30 months old (up to 42 months for union members).
  • Discounts from 10% to 70% across various categories, available from your first day.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsKPI analysisjudicial collection processesasset repossessioncredit recoverycollections managementcampaign managementperformance optimizationworkflow analysisresults tracking
Soft Skills
interpersonal communicationconsultative attitudeproactivityownership mindsetnegotiation skillsorganizational skillsresults orientationexecution focusstrategic thinkinghands-on approach
Certifications
Bachelor's degree in Administrative fieldsBachelor's degree in Financial fieldsBachelor's degree in Legal fields