dbm contact center

Collections

• Act as the primary point of contact with strategic partners (e.g., financial institutions) for matters related to judicial collections;
• Provide consultative management of service providers, proposing improvements to judicial collection processes;
• Analyze operational workflows and recommend optimizations to improve performance and efficiency;
• Monitor and analyze KPIs related to judicial settlements and vehicle repossessions;
• Develop and monitor campaigns and strategic initiatives focused on recovery and revenue enhancement;
• Support the management of collections for large accounts, ensuring a strategic and differentiated approach;
• Interface with internal bank areas (legal, commercial, operations, among others);
• Work hands-on and results-oriented, tracking metrics and implementing continuous improvements;

Senior Collections and Credit Recovery Analyst

Backend Engineer

• Program, develop, and deploy systems;
• Perform fixes in systems to meet users' needs;
• Carry out assembly, debugging, and testing of already-developed programs;
• Meet established objectives regarding quality, deadlines, and deliverables;
• Develop systems, routines, methods, and services.

Senior Collections and Credit Recovery Analyst

Backend Developer (Mid-Level)