dbh Logistics IT AG

Backend Engineer

• Development of modern full‑stack applications — from user-friendly frontends using GWT and TypeScript/React to high-performance server-side components and interfaces based on Java, using our in-house framework
• Active participation in the design and further development of our logistics solutions with a focus on port systems
• Collaboration in an agile, interdisciplinary team consisting of software development, quality assurance, and product owners
• Development of customer-focused, practical, and scalable solutions to support real-world logistics processes
• Participation in pair programming, code reviews, and retrospectives to continuously improve professional and technical excellence
• Contribution to technology decisions, architecture topics, and the ongoing optimization of our development processes

Full Stack Developer, Java

Administration

• Aufnahme, Priorisierung, Klassifizierung und Bearbeitung von Service-Anfragen der internen Mitarbeiter*innen
• Durchführung Incidentmanagement für interne Tools
• Administration und Monitoring der internen Windows Server-Umgebungen
• Optimierung von Prozessen und Workflows innerhalb des Helpdesk
• Betreuung interner Software und Administration des Client- und Endpointmanagements
• Enge und konstruktive Zusammenarbeit mit den Fachbereichen für Infrastruktur und Netzwerk

IT-Systemadministrator, Interne Systeme

Customer Support

• Telefonische Kundenberatung und eigenständiger Kundensupport - Schwerpunkt Zoll und Außenwirtschaft
• Ansprechpartner:in für Kunden, Entgegennehmen und Bearbeiten von Kundenanforderungen und Störungen per Telefon oder E-Mail
• Hilfestellung bei Anwenderproblemen, Lösung von Störungen und Anforderungen oder Weiterleitung komplexer technischer Kundenanfragen an Fachabteilungen für 3rd-Level-Support
• Administrative Tätigkeiten im Supportumfeld innerhalb der Applikation (Schwerpunkt Zoll und Außenwirtschaft)
• Unterstützung der Kolleg:innen des Professional Service und des Data Center Operations

Speditionskaufmann, Customer Service – Zoll und Außenwirtschaft

• telefonische Kundenberatung und eigenständige Durchführung des Kundensupports - Schwerpunkt Hafen
• Ansprechpartner:in für unsere Kunden, Entgegennahme von Kundenanforderungen sowie Störungen per Telefon oder E-Mail und deren Analyse und Bearbeitung
• Hilfestellung bei Anwenderproblemen, Lösung von Störungen und Anforderungen oder komplexe technische Kundenanfragen an die Fachabteilungen für den 3rd-Level-Support weitergeben
• administrative Tätigkeiten im Supportumfeld innerhalb der Applikation (Schwerpunkt Hafen) übernehmen
• Unterstützung der Kolleg:innen des Professional Service und des Data Center Operations

Speditionskaufmann, Customer Service – Hafenwirtschaft

• Telephone-based customer consulting and autonomous customer support
• Point of contact for customers: receiving and processing customer requests and incidents by phone or email
• Assistance with user issues, resolution of incidents and requests, or escalation of complex technical customer inquiries to the relevant departments for 3rd-level support
• Administrative support tasks within the support environment of the application (focus on transport management system)
• Support for colleagues in Professional Services and Data Center Operations

Freight Forwarding Specialist, Customer Service – Forwarding Software

• You provide customer advice by phone and independently handle customer support – focusing on customs and foreign trade
• You are the point of contact for our customers; you receive customer requests and incident reports by phone or email and analyze and process them
• You assist with user issues, resolve incidents and requests where possible, or escalate complex technical customer inquiries to the specialist departments for 3rd-level support
• You perform administrative support tasks within the application (focus on customs and foreign trade)
• You support your colleagues in Professional Services and Data Center Operations

Freight Forwarding Clerk – Customer Service, Customs and Foreign Trade

• You provide telephone-based customer advice and independently handle customer support with a focus on port operations
• You act as the point of contact for our customers, receive customer requests and incident reports by phone or e-mail, and analyze and process them
• You assist users with application issues, resolve incidents and requests, or escalate complex technical customer inquiries to the specialist departments for 3rd-level support
• You perform administrative tasks within the support environment of the application (focus on port operations)
• You support your colleagues in Professional Services and Data Center Operations