Customer Success Manager

DBeaver

Customer Success Manager at DBeaver driving renewals and customer success with enterprise data solutions. Engage with clients to understand their needs and enhance overall experience.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.

Requirements

What you’ll need

2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
Strong background in building and nurturing customer relationships.
Familiarity with sales processes, including negotiating, closing, and managing deals.
A proactive approach to identifying customer needs and providing tailored solutions.
Excellent communication, interpersonal, and presentation skills.
Experience with CRM systems
Bonus Skills: Experience working with database management systems (DBMS), database-related products, or developer-focused products
Background in open-source technology sales or engagement.
Experience with Hubspot is a plus

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementrenewalsupsellingQuarterly Business Reviewscustomer feedback analysisnegotiatingclosing dealsCRM systemsdatabase management systems

Soft Skills

relationship buildingproactive approachcommunication skillsinterpersonal skillspresentation skills