DaySmart

Associate Customer Support Rep, Vet

DaySmart

full-time

Posted on:

Location Type: Hybrid

Location: Arizona, Missouri, Pennsylvania, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $20 per hour

Job Level

JuniorMid-Level

About the role

  • Provide superior customer service to DaySmart customers via phone, chat, and email.
  • Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
  • Field general use questions about our software and additional services.
  • Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
  • Participate in daily departmental meetings communicating recent customers issues and concerns.
  • Communicate possible software bugs and customer-specific database issues to senior teammates and management.
  • Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, etc.)
  • Ability to be on call on holidays and weekends.
  • Must be available to work an 8-hour shift during 8am CST to 6pm CST.

Requirements

  • Proficient in using Windows and Microsoft Office Suite.
  • Prior customer service experience.
  • Positive attitude.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Strong problem-solving skills.
  • Ability to adapt quickly.
  • Ability to work until 6 pm CST.
  • Ability to be on call on weekends and holidays.
Benefits
  • Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
  • 401k plan with company match on your contributions.
  • Open PTO and a generous paid holiday schedule.
  • Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
  • Opportunities to ensure you are always learning and growing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsoftware trainingmobile app testingbeta version testingreporting discrepancies
Soft skills
customer servicepositive attitudewritten communicationverbal communicationattention to detailproblem-solvingadaptability