DAWSON

Help Desk Technician

DAWSON

full-time

Posted on:

Location Type: Office

Location: Andrews Air Force Base • Maryland • United States

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Salary

💰 $45,000 - $65,000 per year

Job Level

Junior

About the role

  • Provide Tier I and II support and troubleshooting, serves as Tier III reach back
  • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
  • Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment
  • Recommend systems modifications to reduce current and future user problems, and provide support in maintenance of business continuity, disaster recovery program and support LAN/WAN/PC/Server-related security program
  • Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image
  • Support Refresh of PC Hardware by deploying new computer equipment to MTF staff
  • Assist regional Tier III teams with instillation, troubleshooting, and problem resolution
  • Maintain library of current scripts, software media, and licenses
  • Provide support in network upgrade and expansion as needed
  • Assist Tier III teams in applying software updates, security patches and DISA STIGs, and with mitigating vulnerabilities
  • Engage in cross-team collaboration, as needed

Requirements

  • A High School Diploma
  • Security + and minimum one year experience as a Help Desk Specialist
  • Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint
  • Excellent level of organization and the ability to understand complicated logistical information and high attention to detail
  • Superior verbal and written communication skills
  • Ability to multi-task, compromise, and solve problems
  • Excellent time management and ability to meet deadlines
Benefits
  • medical, dental, and vision insurance
  • a 401(k) program with employer match
  • paid vacation and sick leave
  • employer-paid basic life and AD&D insurance
  • Employee Assistance Program
  • flexible work environment
  • critical illness coverage
  • accident insurance
  • identity theft coverage
  • pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Tier I supportTier II supporttroubleshootinginstallation of clinical end user devicesconfiguration of routersconfiguration of switchesnetwork upgradesecurity patchesDISA STIGsbusiness continuity
Soft skills
organizationattention to detailverbal communicationwritten communicationmulti-taskingproblem solvingtime management
Certifications
High School DiplomaSecurity +