Customer Service Associate

Davy

Customer Service Associate at Davy responding to customer inquiries, onboarding clients, and maintaining relationships in Dublin. Collaborating with internal teams and ensuring efficient service delivery.

Posted 5/7/2026full-timeDublin • 🇮🇪 IrelandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

**About the role **
An exciting opportunity has opened up in our Customer Service team. In the role, the successful candidate will:
- Act as a first point of contact for customers on all service related enquiries;
- Establish and maintain effective relationships with customers;
- Providing a professional service by processing all enquiries efficiently;
- Represent company services and brand positively;
- Research and build customer’s interest in the services and products available;
- Gather and record accurate client details;
- Liaise with internal teams to investigate and respond to all client queries raised;
- Assist with the Client Onboarding process;
- Contribute to projects and process improvements as required
- Comply with the Risk and Compliance frameworks, policies and procedures associated with the role.

Requirements

What you’ll need

**About you**
We are looking for somebody who has the following background and skills:
- Third level qualification in a Business related discipline;
- Minimum one years’ experience in a customer service role;
- Good communications skills and customer focus;
- Persuasive, enthusiastic, outgoing nature with an ability to quickly build rapport with customers;
- Ability to work on own initiative and to strict deadlines;
- Organised and methodical while multi-tasking;
- A high level of proficiency in MS Word, Excel, Outlook and PowerPoint;
- A strong and flexible approach to working as part of a team.

Benefits

Comp & perks

**What we offer **
At Davy, our people are our biggest investment. In today’s fast-moving world, we know it’s important to feel secure and empowered. That’s why Davy benefits support you through all of life’s stages, offering health and wellness, flexible working options, flexible benefits allowance, learning and development opportunities, through to assisted retirement planning.
**Health and Wellbeing **
Psychological safety, emotional wellbeing and support are a priority at Davy. We offer a comprehensive Employee Assistance Programme (EAP) and mental health first aid. Our Sports & Social teams promote physical wellbeing and social connection.
**Reward and Recognition **
We offer a competitive remuneration package to include salary, bonus, pension and a host of additional benefits to protect you and your family when it matters most.
**Growth and Development **
Our award-winning L&D function supports you and your growth at Davy. We offer a comprehensive range of professional and personal development opportunities. Our culture supports learning, and we encourage you to explore more at Davy.
**Positive Workplace **
Our workplace is inclusive, diverse, and offers everyone a sense of belonging. We are flexible and continue to support a hybrid working model. You will get to be your best at Davy.
**Values and Culture **
Exceptional client outcomes delivered by a world class team, underpinned by our core Davy values – One Team, Client Success, and Proud Legacy.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceclient onboardingprocess improvementsenquiry processing

Soft Skills

communication skillscustomer focuspersuasivenessenthusiasmoutgoing naturerapport buildinginitiativetime managementorganizational skillsteamwork

Certifications

third level qualification in Business