Revenue Specialist II

DaVita Kidney Care

Patient Outreach Specialist at DaVita advocating for patients resolving insurance issues. Collaborating with healthcare teammates to ensure clarity and improve patient experiences in a supportive environment.

Posted 7/2/2026full-timeRockford • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Be a Patient Advocate: Directly connect with patients via phone and letters to help them navigate and resolve insurance discrepancies, such as Coordination of Benefits (COB) updates, demographic mismatches, or missing policy information.
Collaborate for Solutions: Work closely with patients, insurance payors, and DaVita facility teammates to solve complex insurance issues, sometimes facilitating three-way calls to ensure clarity and resolution.
Make an Impact: Engage in active listening and be open to feedback from peers, leaders, and patients to help us all improve.
Dive into special projects and research as needed, offering your unique skills to support new initiatives.

Requirements

What you’ll need

A high school diploma or GED required
Current or previous experience working in ROPS as a Revenue Specialist
Excellent phone skills and a comfort level with making calls to patients, facilities, and payors.
A solid understanding of internal Registration processes, Best Demonstrated Practices (BDPs), and DaVita's policies and procedures.
High emotional intelligence (EQ) and a knack for relationship management; you understand how your approach affects others and use empathy to build strong connections.
Exceptional communication and interpersonal skills (both written and verbal).
A curious mind and a love for learning that inspires continuous improvement.
A strong commitment to accuracy, ensuring patient information is always handled with care.
A self-starter who thrives in a collaborative environment where every voice matters.
Intermediate skills in Microsoft Office (especially Excel and Outlook).

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Revenue Specialist ExperienceRegistration Processes UnderstandingBest Demonstrated Practices (BDPs)Accuracy in Patient Information Handling

Soft Skills

Active ListeningRelationship ManagementCuriosity and Love for LearningCollaboration

Certifications

High School DiplomaGED