Telehealth Program Manager
COPA - The Colorado Providers Association
PHP
Bilingual Insurance Educator
DaVita Kidney Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $20 - $30 per hour
Job Level
JuniorMid-Level
About the role
- This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options.
- The Insurance Educator must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership, as well as the ability to work successfully with cross-functional DaVita teams.
- The Insurance Educator will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
- To be successful, the Insurance Educator must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone.
- Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.
Requirements
- Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field- Preferred
- Intermediate computer skills and proficiency in MS Word and Outlook
- Beginner proficiency in MS Excel and PowerPoint
- Experience in the healthcare industry/healthcare organization working with a clinical team and patients - Preferred
- Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD- Preferred
- Experience in case management and/ or social work- Preferred
- Fluency in Spanish- Strongly Preferred
- Nights/Weekends: Occasional optional Saturdays. Occasional optional evening events.
