Insurance Counselor I

DaVita Kidney Care

Insurance Counselor providing education and guidance on health insurance options to DaVita patients. Helping patients navigate complicated insurance decisions while managing their health care needs.

Posted 6/5/2026full-timeJackson • Mississippi • 🇺🇸 United StatesJunior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
Conducts patient insurance education while operating within established compliance parameters of the company
Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Builds and maintains relationships with field partners to ensure seamless patient support
Provides monthly reporting and analysis on key metrics related to patient education and advocacy

Requirements

What you’ll need

High School Diploma or equivalent is required
Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Valid driver’s license within the state you are applying is required, with an acceptable driving record
Bilingual/Spanish Speaking strongly preferred.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance educationinsurance assessmentsfinancial assistance programsMedicareMedicaidcommercial insurance plansPPOHMOPOSEPO

Soft Skills

communicationrelationship buildingadvocacyproblem-solvingcollaborationreportinganalysis

Certifications

High School Diplomavalid driver's license