Manager, Regional Operations

DaVita Kidney Care

Regional Operations Manager leading remote team of Dialysis Coordinators in discharge planning. Collaborating with hospitals while ensuring operational efficiency and strategic growth initiatives.

Posted 6/5/2026full-timeSacramento • California • 🇺🇸 United StatesJuniorMid-Level💰 $96,000 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
Conduct regular update calls and operating reviews with each direct report
Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
Schedule and organize new teammate training, including both classroom training and on-site shadowing
Review financial statements and data
Ownership of territory P&L
Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for financial well-being of Patient Pathways.
Implement new Patient Pathways Program across hospital partners
Meet face to face with hospital partners to discuss current discharge processes
Structure, introduce and train hospital partners on the Patient Pathway program
Identify areas of improvement in the discharge process in individual local markets
Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways
Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
Analyze performance of each market and make recommendations on future action plans based on the analysis
Provide management team with monthly updates regarding the above metrics

Requirements

What you’ll need

Minimum of two (2) years' management experience required; remote teammate management required; healthcare industry management experience preferred
Minimum of two (2) years' project management and/or project implementation experience required
Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
Operational or client management experience across multiple sites required
Track record of developing strategies around growth and operational problem solving.
Partnerships and influence are a part of your leadership tool set.
Experience driving results for your book of business.
You love KPIs and have already been successful in mobilizing resources to impact the team’s performance.
You love a good root-cause analysis and flow chart, and you use these things to track your team’s success in achieving the goal.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experienceproject managementproject implementationfinancial analysisoperational budgetingperformance managementdata analysisKPI trackingroot-cause analysisstrategic planning

Soft Skills

leadershipteammate relationscommunicationproblem solvinginfluencecollaborationtrainingorganizational skillsrelationship buildingadaptability