Director – IKC ConnectX Operations

DaVita Kidney Care

Director of IKC ConnectX Operations at DaVita leading operational strategy and workflow adoption to improve patient care and operational performance.

Posted 6/5/2026full-timeRemote • Tennessee • 🇺🇸 United StatesLead💰 $115,000 - $183,000 per yearWebsite

About the role

Key responsibilities & impact

Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne)
Partner with operational leaders to ensure workflows are embedded consistently across national and clinical teams
Identify barriers to adoption and coordinate training, communications, readiness, and feedback loops
Partner closely with IKC Product to shape and operationalize solutions
Establish and monitor success metrics tied to adoption, utilization, operational efficiency, teammate productivity, service levels, and patient engagement outcomes
Identify, prioritize, and incubate innovation opportunities that improve clinical and operational workflows
Drive efforts to unify platforms and standardize processes across roles and teams
Build trusted relationships with IKC Operations, IKC Product, and adjacent stakeholders to align priorities

Requirements

What you’ll need

8+ years of leadership experience in operations, transformation, product operations, enablement, or process improvement
Experience leading adoption of technology-enabled workflow change across multi-site or matrixed healthcare operations
Strong partnership orientation with product, analytics, change management, and frontline operations teams
Proven ability to convert strategy into execution, including operating rhythms, KPIs, and accountability structures
Experience with workflow standardization, change adoption, process redesign, and operational performance improvement
Strong executive communication skills with the ability to influence without direct authority
Preferred: experience in contact center operations, care management workflows, digital transformation, or healthcare operations.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow standardizationchange adoptionprocess redesignoperational performance improvementKPI developmentstrategy executiontechnology-enabled workflow changeadoption metricsclinical workflowsoperational efficiency

Soft Skills

leadershippartnership orientationexecutive communicationinfluence without authorityrelationship buildingcollaborationproblem-solvinginnovation prioritizationfeedback coordinationtraining coordination