Senior Director, National IKC

DaVita Kidney Care

Sr. Director of National Support leading non-clinical operations for renal care management at DaVita.

Posted 5/27/2026full-timeRemote • Kansas • 🇺🇸 United StatesSenior💰 $115,000 - $183,000 per yearWebsite

About the role

Key responsibilities & impact

Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including quality, productivity, staffing, training, attrition, and budget
Leads innovative initiatives to define world-class outbound and inbound contact center capabilities and performance; tracks emerging trends in call center operations management
Prepares and analyzes operations performance reports by collecting, analyzing, and summarizing data and trends
Manages a leadership and operations team to support enrollment, administration, clinical, and contact center support teams; recruits, trains, coaches, and managing performance for teammates
Leads operational strategies by monitoring teammate performance, identifying and resolving problems, preparing and completing action plans, completing process audits, and managing system and process improvement initiatives
Meets financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Requirements

What you’ll need

Bachelor’s Degree required
8-10 years of experience in an operational leadership role required
Prior experience in call center leadership role preferred

Benefits

Comp & perks

Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance metricsbudget managementprocess improvementquality performancestaffingtrainingattrition managementcall center operationsoperations performance reporting

Soft Skills

leadershipcoachingproblem-solvingcommunicationteam managementstrategic planninginnovationanalytical thinkingperformance managementtrend analysis

Certifications

Bachelor's Degree