Customer Experience Quality Management Analyst

DaVita Kidney Care

Quality Management Analyst working in customer experience for healthcare services at DaVita. Engaging in team meetings and providing consistent support and analysis.

Posted 5/24/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $57,784 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Work overtime with little or no notice as needed
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of three (3) years' healthcare reimbursement experience preferred
Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
Basic computer skills and proficiency in MS Word, Excel, and Outlook required

Benefits

Comp & perks

Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare reimbursementinsurance rulesregulationsCoordination of Benefitscomputer skillsMS WordExcelOutlook

Soft Skills

punctual attendanceteam meetingscommunicationtraining attendance

Certifications

high school diplomaequivalent