Senior Customer Experience Quality Management Analyst

DaVita Kidney Care

Senior Analyst in customer experience quality management at DaVita focusing on patient care and operational excellence. Join a team that values community and quality health outcomes.

Posted 5/24/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $57,784 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

A "Community first, Company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
Dedication, above all, to caring for patients suffering from chronic kidney failure around the world.

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of three (3) years' healthcare reimbursement experience preferred
Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
Basic computer skills and proficiency in MS Word, Excel, and Outlook required

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

healthcare reimbursementinsurance rulesregulationsCoordination of Benefitsfederal payorsstate payorsmanaged care payorsbasic computer skillsMS WordExcel

Soft Skills

dedicationteam contributionsindividual contributionscaring for patients