Supervisor, Revenue Operations

DaVita Kidney Care

Supervisor for Revenue Operations at DaVita, leading the ROPS Setup Team and improving processes. Ensuring high-quality customer service and mentoring teammates in a dynamic environment.

Posted 5/12/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $62,353 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Determine staffing plans that promote the most effective use of all teammates
Establish, communicate, and ensure departmental goals and objectives are achieved
Address teammate relations issues appropriately and escalate to manager as necessary
Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
Write and conduct teammate annual Performance Development Reviews (PDRs) as required
Maintain teammate records in compliance with DaVita policy's and any applicable laws
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit teammates with appropriate skills and experience
Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Lead or actively participate in special projects
Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
Support the analytics team manager via business acumen and technical knowledge
Meet tight deadlines in a time sensitive and resource constrained project environment
Provide frequent updates to manager regarding the status of activities and initiatives
Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
Identify system and process improvements opportunities and make recommendations
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Identify system and process improvements and recommend process improvement plans
Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
Maintain reporting continuity, integrity, and communication among analytical departments
Champion the DaVita Mission and Values both internally and externally
Attend team meetings, phone conferences, and training as scheduled or needed
Perform other duties as assigned or required.

Requirements

What you’ll need

High School Diploma or equivalent
Supervisory experience demonstrates willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
Proven ability to complete projects with tight deadlines and time constraints
Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
Demonstrated ability to function independently and as a member of a cross-functional group
Proven ability to own and be responsible for key projects and processes
Ability to make timely and quality decisions
Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint).

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisperformance managementproject managementdata analysisperformance metrics reportingContinuous Quality Improvement (CQI)teammate evaluationsstaffing plansprocess improvementcoaching and mentoring

Soft Skills

leadershipteambuildingcritical thinkingcommunicationtime managementinitiativeattention to detailproblem-solvinginterpersonal skillsability to influence

Certifications

High School Diploma or equivalent