Bilingual Insurance Counselor I – Rio Grande Valley, South Texas

DaVita Kidney Care

Insurance Counselor guiding DaVita patients in navigating health insurance options and implications. Requires travel to clinics in Texas for in-person support and education.

Posted 5/8/2026full-timeBrownsville • Texas • 🇺🇸 United StatesJunior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provides education and guidance to DaVita patients about health insurance and implications of different insurance options
Helps patients understand their insurance options and make informed employment and insurance decisions
Conducts patient insurance education while operating within established compliance parameters of the company
Identifies and communicates opportunities to better the insurance status of the patient to help reduce financial risk
Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Acts as a liaison between patients, facility teammates, billing office, and corporate office to resolve patient insurance issues
Provides monthly reporting and analysis on key metrics related to patient education and advocacy

Requirements

What you’ll need

High School Diploma or equivalent is required
Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits strongly preferred
Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Bilingual(English/Spanish) required
Valid driver’s license within the state is required, with an acceptable driving record

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance educationinsurance assessmentsfinancial assistance programsMedicareMedicaidcommercial insurance planspatient advocacyreporting and analysiscompliance parameters

Soft Skills

communicationliaisonpatient educationproblem-solvinginterpersonal skills

Certifications

High School Diplomavalid driver’s license