Insurance Counselor I

DaVita Kidney Care

Insurance Counselor providing patients guidance on insurance options at DaVita. Acting as a liaison to resolve insurance questions and offering solutions for financial assistance.

Posted 4/26/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide guidance and information to patients on insurance
Act as a liaison between patients, facility teammates, billing office and corporate office to resolve patient insurance issues
Proactively review patient lists with Facility Administrators and teammates to identify potential patient insurance issues
Support education on and completion of Patient Financial Evaluations
Help patients find potential payment plan options
Assist Medicare patients with securing secondary insurance coverage
Provide monthly reporting and analysis on key metrics related to patient education and advocacy to senior management

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of two (2) years’ experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO , Indemnity) required
Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Bilingual/Spanish preferred

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient financial evaluationsinsurance issue resolutionreporting and analysispayment plan optionsMedicare insuranceMedicaid insurancecommercial insurance plansPPOHMOEPO

Soft Skills

communicationliaisonpatient advocacyeducation supportproblem-solvingteam collaborationorganizational skills