Insurance Counselor I

DaVita Kidney Care

Insurance Counselor providing education and guidance on health insurance to patients at DaVita clinics. Focusing on Medicare options and resolving patient issues with insurance.

Posted 4/23/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Travel to DaVita clinics in Houston, Texas and other surrounding areas to provide education and guidance to patients about health insurance
Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
Manage and update tracking tools as appropriate
Provide monthly reporting and analysis on key metrics related to patient education and advocacy

Requirements

What you’ll need

Candidate must reside in Houston, or the surrounding area
Valid driver’s license within the state you are applying is required, with an acceptable driving record
Ability to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
Proactively build relationships with patients
Provide high-level of customer service to ensure patient questions or issues are addressed effectively
Experience in Insurance Counseling, knowledge of Medicare, and Medicare Advantage options

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Insurance CounselingMedicareMedicare Advantage

Soft Skills

relationship buildingcustomer servicecommunication

Certifications

valid driver's license