The Epic Analyst III – Prelude & Cadence is responsible for the design, build, testing, and long-term support of the Epic Patient Access applications (Cadence, Prelude, Referrals, and Real-Time Eligibility (RTE))
Supports DaVita’s Integrated Kidney Care (IKC) build within the DaVita’s instance of Epic, serving as a primary liaison between business operations, front-desk stakeholders, and the technical team
Translate operational requirements into system functionality, focusing on streamlining patient scheduling, registration efficiency, insurance verification, and referral management to improve patient access and financial clearance workflows
Partner with the Product Manager and Designer during sprint refinement to validate technical feasibility and ensure user stories meet the Product model before build begins
Lead the translation of broad product opportunities into development-ready Epic technical specifications
Execute Epic Feature Discovery and build rapid Proof of Concepts (POCs) in non-production environments to validate hypotheses and test desirability with users before committing to full-scale implementation
Lead the configuration, build, and maintenance of Cadence (Scheduling) and Prelude (Registration) modules
Collaborate with operational and patient access subject matter experts (SMEs) to analyze current state workflows and design future state processes that align with best practices for centralized scheduling, front-desk registration, and check-in/check-out efficiency
Participate in application governance and design authority processes to ensure consistent, scalable, and compliant build across scheduling and registration workflows
Configure and support tools such as Referrals, Authorizations, and Registration Workqueues to support financial clearance initiatives and prevent downstream denials
Troubleshoot and resolve complex system issues, identifying root causes and implementing robust solutions
Maintain accurate and up-to-date system documentation, including build trackers, test scripts, and workflow diagrams
Support the IKC implementation onto the DaVita Epic instance by participating in project milestones, including design sessions, dress rehearsals, cutover planning, go-live and post-live stabilization support.
Build strong partnerships with operational stakeholders and IKC Product to ensure the system meets business goals and regulatory requirements.

Requirements

Bachelor’s degree in Computer Science, Healthcare Management/Administration, Nursing, Information Systems, or a related field; or equivalent professional experience
Minimum of 3+ years of healthcare IT or operational experience
Operational knowledge of Patient Access, Scheduling, or Front Desk Operations
Experience with Real-Time Eligibility (RTE) vendors and Referrals/Authorization workflows is highly preferred
Strong analytical and problem-solving skills with the ability to translate complex business needs into technical solutions
Excellent written and verbal communication skills; ability to interact effectively with non-technical end users and executive stakeholders
Proficiency with ServiceNow for incident management
Proficiency in Microsoft Office Suite (Excel, Visio, PowerPoint)
Epic Certification: One or more current Epic certifications are required. Preferred combination: Cadence (Scheduling) - Required Prelude (Registration) – Required/Strongly Preferred
Note: If not currently certified, the candidate must be willing and able to obtain Epic certification within a specified timeframe (e.g., 3 months) of hire
Ability to travel up to 25% to support implementation, site visits, or training.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epic Patient Access applicationsCadencePreludeReal-Time Eligibility (RTE)system functionalityschedulingregistrationinsurance verificationreferral managementconfiguration

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationstakeholder interactioncollaborationleadershiporganizational skillsuser story validationworkflow design

Certifications

Epic CertificationCadence (Scheduling)Prelude (Registration)