DaVita Kidney Care

Supervisor, Revenue Operations – ROPS

DaVita Kidney Care

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $57,784 - $85,000 per year

About the role

  • Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
  • Ensure high quality customer service according to department and company policy
  • Monitor team productivity and progress of specific area job functions
  • Determine staffing plans that promote the most effective use of all teammates
  • Establish, communicate, and ensure departmental goals and objectives are achieved
  • Address teammate relations issues appropriately and escalate to manager as necessary
  • Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
  • Write and conduct teammate annual Performance Development Reviews (PDRs) as required
  • Maintain teammate records in compliance with DaVita policy's and any applicable laws
  • Understand and communicate DaVita company policies and procedures
  • Work with People Services and manager to recruit teammates with appropriate skills and experience
  • Lead or actively participate in special projects
  • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
  • Support the analytics team manager via business acumen and technical knowledge
  • Meet tight deadlines in a time sensitive and resource constrained project environment
  • Provide frequent updates to manager regarding the status of activities and initiatives
  • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
  • Identify system and process improvements opportunities and make recommendations
  • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
  • Identify system and process improvements and recommend process improvement plans
  • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
  • Maintain reporting continuity, integrity, and communication among analytical departments
  • Champion the DaVita Mission and Values both internally and externally
  • Attend team meetings, phone conferences, and training as scheduled or needed
  • Perform other duties as assigned or required
  • Travel required: up to 5%

Requirements

  • High School Diploma or equivalent
  • Supervisory experience demonstrates willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated ability to balance department efficiency and service excellence
  • Willingness to assist teammates in order to achieve departmental goals
  • Demonstrated strengths in teambuilding and leadership skills
  • Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
  • Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
  • Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
  • Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
  • Proven ability to complete projects with tight deadlines and time constraints
  • Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
  • Demonstrated ability to function independently and as a member of a cross-functional group
  • Proven ability to own and be responsible for key projects and processes
  • Ability to make timely and quality decisions
  • Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
  • Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint).
Benefits
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisperformance managementproject managementdata analysisperformance metrics reportingprocess improvementteambuildingcoachingmentoringtraining
Soft Skills
leadershipcommunicationcritical thinkingtime managementinitiativeattention to detailproblem solvinginterpersonal skillsteamworkdecision making
Certifications
High School Diploma