Insurance Counselor I, ROPS
DaVita Kidney Care
full-time
Posted on:
Location Type: Hybrid
Location: Hudson • Florida • United States
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Salary
💰 $20 - $26 per hour
Job Level
About the role
- Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
- Helps patients understand their insurance options and make informed employment and insurance decisions
- Aids in alleviating the stress that dialysis patients experience in navigating complicated insurance options
- Conducts patient insurance education while operating within established compliance parameters of the company
- Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
- Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
- Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
- Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
Requirements
- High School Diploma or equivalent is required
- Valid driver’s license – Insurance Counselors will drive their personal automobiles to get from one clinic to another
- Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
- Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
- Intermediate computer skills and proficiency
- Basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job.
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medicare insuranceMedicaid insurancecommercial insurance plansPPOHMOPOSEPOIndemnitypatient educationreporting and analysis
Soft Skills
customer servicecommunicationliaisonproblem-solvingstress managementadvocacyorganizational skillsinterpersonal skillsteam collaborationeducational guidance
Certifications
High School Diploma