DaVita Kidney Care

Insurance Counselor I

DaVita Kidney Care

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $20 - $26 per hour

Job Level

Junior

About the role

  • Conducts patient insurance education while operating within established compliance parameters of the company
  • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
  • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
  • Completes insurance assessments/evaluations for patients to accurately document patient education sessions
  • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
  • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio

Requirements

  • Full vaccination against COVID-19 or a medical/religious exemption is required.
  • High School Diploma or equivalent is required
  • Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
  • Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Bilingual(English/Spanish) preferred
Benefits
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance educationinsurance assessmentsfinancial assistance programsMedicareMedicaidcommercial insurance plansPPOHMOPOSEPO
Soft Skills
communicationrelationship buildingadvocacyproblem-solvingcollaborationreportinganalysispatient support
Certifications
COVID-19 vaccination