Insurance Counselor I
DaVita Kidney Care
full-time
Posted on:
Location Type: Hybrid
Location: Yakima • Washington • United States
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Salary
💰 $23 - $29 per hour
Job Level
About the role
- Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
- Helps patients understand their insurance options and make informed employment and insurance decisions
- Conducts patient insurance education while operating within established compliance parameters of the company
- Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
- Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
- Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
- Completes insurance assessments/evaluations for patients to accurately document patient education sessions
- Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
- Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
- Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
- Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
- Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
- Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned
Requirements
- Full vaccination against COVID-19 or a medical/religious exemption is required
- High School Diploma or equivalent is required
- Basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job
- Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
- Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
- Power Point preferred
- Bilingual/Spanish Speaking strongly preferred.
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance educationinsurance assessmentsfinancial assistance programsMedicareMedicaidcommercial insurance plansPPOHMOPOSEPO
Soft Skills
customer servicecommunicationrelationship buildingteam collaborationprocess improvementproblem solvingorganizational skillstrainingadvocacyreporting
Certifications
High School DiplomaCOVID-19 vaccination