Manager, Clinical Services
DaVita Kidney Care
full-time
Posted on:
Location Type: Hybrid
Location: Federal Way • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $131,000 per year
Job Level
Mid-LevelSenior
About the role
- The Clinical Services Manager role plays a pivotal part in advancing clinical excellence across the clinics by achieving safety, quality, and hospitalization goals.
- This role provides immediate response to adverse events, coaching clinical teams, supporting clinical outcomes, and leading strategic initiatives within the division.
- The position acts as a subject matter expert (SME) in clinical outcomes and safety, drives quality improvement plans, upskills clinic team members (TMs), removes barriers to performance, and leads or supports special projects.
- Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
- Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
- Conduct hard skill coaching, in Core Team meetings, or deep dive coaching to prepare & empower the facility team to act.
- Lead efforts with clinic teams to identify and address root causes of PRD and hospitalization outliers by removing barriers and providing targeted coaching.
- Seen as a strategic partner to RODs, DVP, DCS, and Home partners.
Requirements
- Bachelor’s degree in nursing or related field
- 6-8 years of experience in clinical services management
- Specialized experience in developing and implementing clinical policies and procedures
- Registered Nurse (RN) license
- Current driver’s license, reliable transportation, and vehicle insurance in state of residence
- Preferred: Certification in Healthcare Quality (CPHQ) or similar
- Preferred: Current CPR certification
- CNN or CSN, Bonet Certification within 2 years of employment
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical services managementdeveloping clinical policiesimplementing clinical proceduresquality improvement planscoaching clinical teamsconducting internal auditsroot cause analysisadverse event responseregulatory compliancehospitalization goal achievement
Soft skills
leadershipstrategic partnershipcoachingcommunicationproblem-solvingteam empowermentorganizational skillsperformance managementcollaborationcritical thinking
Certifications
Registered Nurse (RN)Certification in Healthcare Quality (CPHQ)CPR certificationCNN certificationCSN certificationBonet Certification