Manager, Clinical Services
DaVita Kidney Care
full-time
Posted on:
Location Type: Hybrid
Location: St Peters • Montana • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards. Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed. Complete action plans with team members, focusing on clinical drivers and patient safety concerns. Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles. Perform other duties as assigned.
Requirements
- Education to commensurate with RN/LPN license or status as a Registered Dietitian
- Minimum 2 years (3 yrs. Preferred) Nephrology Experience
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
- Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
- Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations and requirements
- Required: Current license as LPN or RN in state of practice
- Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
- Preferred: Current CPR certification CNN or CSN, Bonet Certification within 2 years of employment
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Nephrology experienceCQI methodologyroot cause analysisclinical competenciesquality improvement plansinternal auditscoachingperformance improvementpatient safetyclinical outcomes
Soft skills
leadershipcommunicationcoachingcollaborationteachingaccountabilityproblem-solvinginterpersonal skillsorganizational skillsadaptability
Certifications
RN licenseLPN licenseRegistered DietitianCPR certificationCNN certificationCSN certificationBonet Certification