Scheduler – Shift Coordinator

David Kennedy Recruitment Ltd.

Scheduler coordinating client and caregiver schedules for a US home-care provider. Resolving cancellations, securing coverage, and managing high-volume calls remotely.

Posted 8/16/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and workforce coordination, with a strong focus on client needs and operational efficiency. Proficient in managing high-volume call environments while maintaining accurate records and professional communication.

Highest-signal resume keywords

Scheduling ExperienceWorkforce CoordinationCustomer ServiceMicrosoft ExcelProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingWorkforce CoordinationRecord-KeepingAttention to DetailDecision-Making

Soft Skills

Organisational SkillsProfessional CommunicationComposure Under PressureRelationship Building

Tools & Technologies

Microsoft WordCRM SoftwareWorkforce-Management Software

Industry Keywords

Home-CareHealthcare SchedulingBPOContact-Centre ExperienceHigh-Volume Customer Service

About the role

Key responsibilities & impact

Create, manage and maintain accurate client and Care Professional schedules
Match Care Professionals with clients based on availability, skills, client requirements and continuity of care
Make approximately 60–80 inbound and outbound calls per day
Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes
Contact available Care Professionals and secure replacement cover
Maintain contingency plans to support 100% coverage of scheduled service hours
Monitor, document and update scheduling activity within the company’s software system
Resolve scheduling concerns raised by clients, families and Care Professionals
Maintain accurate client, employee and service records
Communicate important operational updates and concerns to management
Build professional relationships with clients, families and Care Professionals
Understand client needs and identify appropriate opportunities to retain or increase service hours
Protect confidential client and employee information
Provide clear handovers and ensure outstanding matters are followed through to completion
Support evening and weekend scheduling requirements when necessary

Requirements

What you’ll need

Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role
Excellent spoken and written English
Confident, natural and professional telephone manner
Comfortable working in a high-volume calling environment (circa 60-100 calls per shift)
Strong organisational, prioritisation and problem-solving skills
Ability to make sound decisions quickly and remain composed under pressure
Excellent attention to detail and record-keeping ability
Strong working knowledge of Microsoft Word, Excel and general office systems
Ability to communicate professionally with clients, families, Care Professionals and senior management
Willingness to work hours aligned with US business requirements
Reliable broadband connection and a professional home-working environment if the position is confirmed as remote
Home-care, healthcare or medical scheduling experience highly advantageous
Workforce-management or shift-planning experience highly advantageous
Experience supporting US customers or businesses highly advantageous
BPO, contact-centre or high-volume customer-service experience highly advantageous
Experience using scheduling, CRM or workforce-management software highly advantageous

Benefits

Comp & perks

Opportunity to support an established US home-care operation
Responsible and varied position with a direct impact on clients and Care Professionals
International working environment
Supportive relationship with the Owner and Operations Management Team
Long-term opportunity for a dependable and high-performing professional