EDI Growth Manager
Alvys
Retail Energy Operations Lead
David Energy
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $150,000 - $180,000 per year
Job Level
Senior
About the role
- Own the day-to-day execution of enrollment and billing processes across all retail energy markets in which we operate (currently NYISO, NE-ISO, PJM, and ERCOT)
- Oversee and continuously improve the accuracy and timeliness of enrollment workflows, usage data validation, and customer invoicing
- Monitor key operational KPIs, identify anomalies or failures, and lead triage and resolution efforts
- Collaborate with Product and Engineering to design and implement automation, error-handling, and reporting features in our internal systems
- Manage and evolve our relationship with billing and EDI partners, including performance oversight, vendor coordination, and project implementation
- Work closely with Regulatory and Compliance teams to ensure all enrollment and billing processes align with regulatory requirements and market rules
- Develop scalable SOPs and process documentation to support training, continuity, and audits
- Support expansion into new territories and products by building operational workflows that are compliant, customer-centric, and ready to scale
- Lead and mentor a small team of operations analysts and/or specialists
Requirements
- 5–8+ years of experience in retail energy operations, ideally within enrollment, billing, or EDI/data management
- Deep familiarity with U.S. deregulated electricity markets (New York and Texas experience strongly preferred)
- Strong systems thinking and analytical mindset—comfortable with databases, large data sets, and process mapping
- Experience working cross-functionally with technical teams and external vendors
- Excellent attention to detail and follow-through—you don’t let things fall through the cracks
- Proven track record of building processes, improving systems, and reducing operational errors or costs
- Strong written and verbal communication skills—able to translate complex problems for non-technical stakeholders
- Prior experience managing or mentoring a team is a plus
