Serve as the operational point of contact for Reg E and Reg Z dispute workflows across vendor partners
Monitor vendor compliance with timelines, documentation standards, and audit readiness requirements
Build and maintain reporting and scorecards that track dispute accuracy, turnaround times, and SLA adherence
Conduct audits of dispute and fraud workflows to identify control gaps, quality issues, and automation opportunities
Partner cross-functionally to operationalize regulatory requirements into clear, durable processes
Use root-cause analysis to identify trends in disputes and chargebacks, recommending preventive improvements

Requirements

3–5 years of experience in vendor operations, dispute management, or risk operations within fintech, financial services, or payments
Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP and BSA/AML
Experience managing BPO or vendor dispute operations with demonstrated success maintaining compliance and quality standards
Experience building reporting and performance tracking (Looker, Mode, or similar BI tools)
Familiarity with Zendesk, JIRA, Confluence; SQL or data-querying skills preferred
Ability to translate regulatory guidance into operational controls and workflows

Benefits

Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
Flexible hours and virtual first work culture with a home office stipend
Premium Medical, Dental, and Vision Insurance plans
Generous paid parental and caregiver leave
401(k) savings plan with matching contributions
Financial advisor and financial wellness support
Flexible PTO and generous company holidays, including Juneteenth and Winter Break
All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Reg EReg ZUDAAPBSA/AMLvendor operationsdispute managementrisk operationsSQLdata-queryingreporting

Soft Skills

root-cause analysiscross-functional collaborationprocess operationalizationtrend identificationpreventive improvements