Customer Service Representative

Datwyler Group

Customer Service Representative at Datwyler managing account operations for elastomer components production and application. Engaging with customers and handling quotes, orders, and market analyses.

Posted 5/27/2026full-timeOntario • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $68,400 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Strategic and operational primary point of contact at assigned account
Quote creation on existing business
Order entry including discreet, blankets, and EDI order management
Manage customer survey completion and enter customer quality complaints
Assist in carrying out market analyses and observe the development of the competition

Requirements

What you’ll need

High school diploma or general education degree (GED)
Three to five years related experience and/or training
Knowledge of the production and application of elastomer components is preferred
Proficient CRM experience preferred
Exceptional interpersonal skills to work cross-functionally and as a team player
Excellent writing and verbal communication skills and the ability to communicate at all levels
Expert English proficiency (verbal and written)

Benefits

Comp & perks

Be yourself at Datwyler
Diversity and a wide range of career opportunities
Interesting development opportunities with training and assignments in a global environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entryquote creationEDI order managementmarket analysiscustomer quality complaints management

Soft Skills

interpersonal skillsteam playerwriting skillsverbal communication skillscross-functional collaboration

Certifications

high school diplomaGED