Key User – Shop Floor Operations

Datwyler Group

Digital Manufacturing Operations Specialist optimizing shop floor execution processes at Datwyler, a high-tech company contributing to healthcare and mobility safety.

Posted 5/21/2026full-timeMiddletown • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the site Subject Matter Expert (SME) for system functionality, process execution, and continuous improvement
First point of contact for end users: Primary contact for operators; resolve issues or escalate to IT/Engineering
System user support: Guide correct use of MES/ERP/serialization systems (how to), providing hands-on support to manufacturing applications
Process expert: Ensure consistent systems execution of production and packaging processes in line with standards
Analytics: Support real-time data flow, visibility, and analytics to enable insights that will improve production, quality, and release processes
OT coordination: Support issues involving equipment (PLC/SCADA) and system interfaces
Training: Deliver local training as part of train-the-trainer model from BPEs
Change support: Participate in testing (UAT), rollout, and implementation of changes
Continuous improvement: Capture user feedback and support process improvements
Compliance: Ensure GMP adherence and data integrity

Requirements

What you’ll need

Bachelor’s degree in Engineering, IT, Life Sciences, or related field
7–10 years of hands-on experience supporting and applications in a manufacturing environment
GMP knowledge required (21 CFR Part 11) - understanding of Computer System Validation (CSV) and regulatory requirements
Strong shopfloor process knowledge required, experience in pharma manufacturing/packaging preferred
Experience with MES/ERP systems (as user)
Hands-on OT understanding (PLC, SCADA, equipment interfaces)

Benefits

Comp & perks

Diversity and a wide range of career opportunities
Interesting development opportunities with training and assignments in a global environment
Contributions to the safety of patients and drivers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MES systemsERP systemsPLCSCADAComputer System Validationdata analyticsprocess executioncontinuous improvementtraining deliveryuser acceptance testing

Soft Skills

problem solvingcommunicationtrainingcollaborationuser supportprocess improvementfeedback capturechange managementleadershipinterpersonal skills