CRM & Loyalty Strategist – eCommerce

Datmos

CRM & Loyalty Strategist focusing on eCommerce to drive customer acquisition and retention. Analyzing user behavior and developing strategies in collaboration with CRM and eCommerce experts.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Magento

About the role

Key responsibilities & impact

Develop strategies to drive customer acquisition and retention.
Create CRM and loyalty roadmaps.
Maximize customer engagement through personalized CRM programs.
Assist in selecting appropriate CRM and CDP platforms.
Analyze user behavior to design tailored strategies.
Work and collaborate with cross-functional experts.

Requirements

What you’ll need

5–6 years' experience in CRM/email marketing strategy for eCommerce.
Practical knowledge of CRM and eCommerce best practices.
Ability to analyze customer journeys and identify opportunities.
Proficiency with tools such as Bloomreach Engagement, Klaviyo, HubSpot, and Google Analytics.
Experience with eCommerce platforms such as Magento, Shopify, and BigCommerce.
Ability to work in an agile environment, including Scrum.
Bilingual French/English is an asset.

Benefits

Comp & perks

Access to employer‑subsidized health insurance (coverage available for you and your family).
Paid vacation and mobile days to rest.
Right-to-disconnect policy to support work‑life balance.
Flexible work location and hours (offices in the United States and Canada, with the option for 100% remote work).
Recognition program offering gift cards or donations to charities.
Access to any certifications you want and the ability to train while being paid.
Work with certified experts at one of the market's most recognized agencies.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM strategyemail marketing strategycustomer journey analysiseCommerce best practicesagile methodologyScrum

Soft Skills

collaborationcustomer engagementpersonalization