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Tech Stack
Tools & technologiesFluxTypeScript
About the role
Key responsibilities & impact- Oversee the entire delivery lifecycle across all service lines (eCommerce, PXM, Data & AI, Design, etc.)
- Drive the transition from a time-and-materials model to a fixed-price, outcome-based model.
- Integrate AI into production workflows.
- Define and enforce KPIs that ensure quality and on-time delivery.
- Serve as the point of contact for active client projects and coach Account & Delivery Directors.
- Monitor margins across all projects and proactively identify risks.
Requirements
What you’ll need- Minimum of 10 years of progressive experience in e-commerce operations or service delivery, including at least 5 years in a leadership/management role.
- Proven experience in change management and organizational or technological transformations.
- Strong ability to interpret cost structures and financial KPIs to make critical business decisions.
- Inspiring leadership with the ability to mobilize and motivate multidisciplinary teams.
- Demonstrated ability to leverage technology and AI to improve operational efficiency.
- Expertise overseeing delivery of complex e-commerce projects and specialized services (PXM, PIM, data).
- Professional working proficiency in English required; strong French language skills are highly desirable.
Benefits
Comp & perks- Employer-sponsored health insurance coverage (group benefits for you and your family).
- Vacation and personal days to recharge.
- Disconnect policy that promotes a healthy work–life balance.
- Flexibility in work location and schedule (offices in the United States and Canada, or the option to work fully remotely).
- Access to an employee recognition program offering gift cards or charitable donations.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-commerce operationsservice deliverychange managementorganizational transformationtechnological transformationfinancial KPIsoperational efficiencyPXMPIMdata
Soft Skills
leadershipteam mobilizationmotivationcoachingrisk identificationcommunication
