Technical Program Manager

• Serve as the primary technical strategist for high-value clients, overseeing complex change requests (CRs), escalations, and strategic account planning.
• Lead the scoping and design of CRs, including detailed LOEs, technical specifications, GWT requirements, test plans, and validation protocols.
• Drive end-to-end lifecycle management of CRs, ensuring alignment with client goals, timely execution, and measurable outcomes.
• Conduct advanced data mapping and integration analysis, ensuring optimal system interoperability.
• Maintain deep understanding of client environments, workflows, and business objectives to deliver tailored technical guidance.
• Act as a technical escalation point for critical support cases, providing leadership in issue triage and resolution.
• Develop and maintain comprehensive documentation across enterprise systems (Dynamics, DevOps, Sidekick, OneNote).
• Collaborate with Product, Engineering, Support, Architecture, and Account Management to influence roadmap decisions and ensure client needs are met.
• Establish, monitor and report on strategic KPIs: CR throughput, LOE accuracy, SLA adherence, client satisfaction, and operational efficiency.
• Facilitate Root Cause Analysis (RCA) sessions and drive continuous improvement initiatives.
• Partner with Account Management to identify growth opportunities, support renewals, and contribute to strategic account development.
• Lead Monthly Business Reviews (MBRs), presenting insights, performance metrics, and operational recommendations.
• Oversee client software environments, ensuring proactive version control, upgrade planning, and feature enablement.
• Deliver executive-level presentations and product demonstrations to stakeholders.
• Mentor junior team members, fostering a culture of excellence, collaboration, and continuous learning.
• Maintain expert-level knowledge of company products, services, and industry trends.
• Champion a customer-first mindset, driving satisfaction, retention, and reference-ability.
• Some travel >20% may be required.

Technical Program Manager – WMS SaaS

Technical Program Manager II

Senior Technical Program Manager

Technical Program Manager, Threat Detection

Senior Technical Program Manager

Principal Technical Program Manager