Principal – Executive Customer Engagement
Alteryx
Customer Success Manager – WMS Software
Datex
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
SeniorLead
About the role
- Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction.
- Identify and drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities.
- Ability to understand customer supply chain operations and logistics workflows to provide relevant guidance and support.
- Coordinating amongst cross-functional teams and timelines.
- Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas.
- Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores.
- Escalate and prioritize execution of work, including customer communications when necessary.
- Ability to facilitate and manage cross-functional collaboration efforts with Sales, Product, Technology, and Support teams to ensure a unified customer experience.
- Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, or related field.
- 7+ years of experience in customer success, account management, or implementation related roles.
- Direct Supply Chain/Logistics experience obtained via working within the logistics, supply chain, 3PL, or warehouse industry.
- Proven track record of directly being responsible for and managing customer relationships via an assigned portfolio and driving revenue growth against a quota.
- Experience leading cross-functional projects and managing timelines.
Benefits
- Medical, Vision, Dental and Life/Disability Insurance available
- Paid Time Off and Paid Holidays
- 401K
- Supportive leadership environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementimplementationsupply chain managementlogistics3PLwarehouse managementrevenue growthcustomer relationship managementcross-functional project management
Soft skills
relationship managementcustomer satisfactioncollaborationcommunicationproblem-solvingorganizational skillsfacilitationleadershipanalytical skillstime management
Certifications
Bachelor’s degree
