Technical Program Manager – WMS SaaS
Datex Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
GWT
About the role
- Serve as the primary technical strategist for high-value clients, overseeing complex change requests (CRs), escalations, and strategic account planning.
- Lead the scoping and design of CRs, including detailed LOEs, technical specifications, GWT requirements, test plans, and validation protocols.
- Drive end-to-end lifecycle management of CRs, ensuring alignment with client goals, timely execution, and measurable outcomes.
- Conduct advanced data mapping and integration analysis, ensuring optimal system interoperability.
- Maintain deep understanding of client environments, workflows, and business objectives to deliver tailored technical guidance.
- Act as a technical escalation point for critical support cases, providing leadership in issue triage and resolution.
- Develop and maintain comprehensive documentation across enterprise systems (Dynamics, DevOps, Sidekick, OneNote).
- Collaborate with Product, Engineering, Support, Architecture, and Account Management to influence roadmap decisions and ensure client needs are met.
- Establish, monitor and report on strategic KPIs: CR throughput, LOE accuracy, SLA adherence, client satisfaction, and operational efficiency.
- Facilitate Root Cause Analysis (RCA) sessions and drive continuous improvement initiatives.
- Partner with Account Management to identify growth opportunities, support renewals, and contribute to strategic account development.
- Lead Monthly Business Reviews (MBRs), presenting insights, performance metrics, and operational recommendations.
- Oversee client software environments, ensuring proactive version control, upgrade planning, and feature enablement.
- Deliver executive-level presentations and product demonstrations to stakeholders.
- Mentor junior team members, fostering a culture of excellence, collaboration, and continuous learning.
- Maintain expert-level knowledge of company products, services, and industry trends.
- Champion a customer-first mindset, driving satisfaction, retention, and reference-ability.
- Limited travel, likely less than 20% may be required.
- May require travel up to 15% of the time.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Computer Science, Engineering, or Equivalent Experience
- 5+ years of experience in technical support, solution architecture, software implementation, or related roles.
- Extensive experience in logistics, supply chain, 3PL, or warehouse operations.
- Proven success managing strategic client relationships, driving product adoption, and influencing business outcomes.
- Demonstrated leadership in cross-functional project execution and stakeholder engagement.
- Expertise in ticketing systems and CRM platforms.
Benefits
- Medical, Vision, Dental and Life/Disability Insurance available
- Paid Time Off and Paid Holidays
- 401K
- Supportive leadership environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data mappingintegration analysistechnical specificationstest plansvalidation protocolsstrategic account planningchange requestslifecycle managementKPI monitoringRoot Cause Analysis
Soft skills
leadershipcollaborationmentoringcustomer-first mindsetcommunicationproblem-solvingstrategic thinkingstakeholder engagementcontinuous improvementpresentation skills
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply Chain ManagementBachelor’s degree in Computer ScienceBachelor’s degree in Engineering