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About the role
Key responsibilities & impact- Conduct regular generative and evaluative research with internal operations users — including contextual inquiry, task analysis, and usability testing
- Build a deep understanding of HealthSource workflows: how requests move through the system, where errors occur, and what slows teams down
- Synthesize qualitative and quantitative signals (support ticket patterns, usage data, direct interviews) into clear problem definitions
- Maintain and evolve a living view of the user, their mental models, and the operational context they work in
- Own end-to-end design for HealthSource features — from early concepts through to polished, spec-ready deliverables
- Create detailed interaction designs, flows, and prototypes that handle edge cases and error states, not just the happy path
- Contribute to and enforce consistency within Datavant's design system, identifying components to standardize across products
- Design for efficiency at volume — our ops users process hundreds of requests per day, so every friction point compounds
- Balance short-term iterative improvements with longer-term systemic redesign opportunities
- Partner closely with the HealthSource PM and engineering team throughout the product development cycle
- Work directly with operations managers and specialists to validate designs early and often
- Communicate design rationale clearly to technical and non-technical stakeholders
- Contribute to product strategy conversations — you'll be expected to have a perspective on what problems are worth solving and why
- Coordinate with the broader design team on shared patterns, principles, and critique
Requirements
What you’ll need- 5+ years of UX design experience, with a portfolio demonstrating strong craft across research, interaction design, and systems thinking
- Demonstrated experience designing for internal tools, ops platforms, or workflow-heavy products — not just consumer experiences
- Fluency in the full research toolkit: when to use what method, how to synthesize findings, and how to bring stakeholders along
- Strong interaction design skills — you think carefully about state, error handling, progressive disclosure, and keyboard/accessibility patterns
- Experience contributing to or working within a design system
- Comfort operating with ambiguity — this role requires you to define problems, not just execute solutions handed to you
- Strong written communication; you can write a clear design brief, decision rationale, or research readout without hand-holding.
Benefits
Comp & perks- 25 vacation days
- Daily in-office lunch stipend (and a fully stocked kitchen)
- Hybrid work model: 2 days/ week in our office in Gracia
- Commitment to professional development opportunities
- Employee-led initiatives including annual company-wide innovation day & DEI resource groups
- Comprehensive private health coverage w/ out-of-network reimbursements options
- Flexible remuneration with Cobee (Restaurant, Transportation, Nursery)
- Peer & company recognition programs
- Monthly educational lunch & learns
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User ResearchTask AnalysisUsability TestingInteraction DesignPrototypingError HandlingSystems ThinkingDesign SynthesisWorkflow OptimizationAccessibility Patterns
Soft Skills
CommunicationProblem DefinitionCollaborationAdaptabilityCritical Thinking