Product Operations – Enablement Manager

Datavant

Product Operations & Enablement Manager at Datavant managing issues on a clinical data acquisition platform. Collaborating with Product and Engineering to enhance operational efficiency.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own the inbound issue queue (Jira): classify, prioritize, and route every ticket using a combination of judgment and AI-assisted tooling
Use AI to accelerate intake review: summarize tickets, detect duplicates, suggest classifications, and flag missing information before routing to Engineering
Enforce SLA discipline and keep status current across CS, Retrieval Ops, and Engineering
Identify recurring error types, onboarding gaps, and systemic issues across the portfolio — and as we expand to new product lines
Use AI tools to surface patterns across large ticket volumes faster than manual review allows
Drive insights and influence decision-making using data about customer pain points
Become the go-to internal expert for Client Success, Sales, and Ops turn to when they need to understand how something works or why something may not be working as expected
Act as the communication layer between Client Success, Retrieval Ops, and Engineering on issue status and coordinate resolution.

Requirements

What you’ll need

3 - 5 years of experience in operations, technical support, implementation, customer success, or a related field
Demonstrable AI-first working style: you already use AI tools daily, have built workflows around them, and can show concrete examples of productivity gains
Experience or familiarity with issue tracking tools like Jira
Strong pattern recognition across large, messy datasets of issues or tickets
Clear, concise written communication for both technical and non-technical audiences
Comfortable building process from scratch; energized by ambiguity, not slowed by it.

Benefits

Comp & perks

Health insurance
Health screenings and vaccination requirements
EEO commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI toolsissue trackingdata analysispattern recognitionticket classificationSLA managementworkflow automation

Soft Skills

communicationproblem-solvingcollaborationadaptabilitycritical thinking