Account Manager, Provider

Datavant

Account Manager responsible for day-to-day ownership of assigned provider relationships at Datavant. Ensuring customer satisfaction and coordinating with Service Delivery for performance outcomes.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $84,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned provider accounts
Own customer satisfaction, retention risk identification, and issue communication
Translate operational performance into clear, customer-facing narratives
Lead account planning focused on value realization and renewal readiness
Collect, document, and triage Voice of Customer (VOC) feedback
Manage customer-facing escalations and coordinate internal response
Drive adoption of Datavant workflows, digital tools, and standard offerings
Maintain accurate account documentation, health indicators, and risk flags

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
3–5 years experience in account management, customer success, or healthcare services
Strong communication and relationship management skills
Ability to interpret performance data and explain outcomes to customers
Familiarity with HIPAA-regulated environments preferred
Comfort operating in a fast-paced, matrixed organization
Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)

Benefits

Comp & perks

health screenings and proof and/or completion of various vaccinations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successperformance data interpretationVoice of Customer (VOC) feedback

Soft Skills

communication skillsrelationship managementissue communicationcustomer satisfactionretention risk identification

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Healthcare AdministrationBachelor’s degree in HIM