Vice President – Service Delivery

Datavant

. Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff .

Posted 5/12/2026full-time🇺🇸 United StatesLead💰 $145,600 - $167,400 per yearWebsite

Tech Stack

Tools & technologies

CognosGo

About the role

Key responsibilities & impact

Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
Ensure adherence to standardized workflows and compliance requirements across all sites
Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
Interpret regional KPI trends and create action plans to improve performance
Lead regional continuous improvement initiatives and support transformation pilots
Respond to operational escalations routed through Account Management
Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
Coach and develop Managers and emerging leaders within the region
Drive adoption of digital and global workflows across operational teams
Design and evolve the service delivery operating model to support business growth and client expectations
Lead large-scale delivery transformations, including standardization, automation and technology enablement
Ensure delivery capabilities scale without linear increases in cost or headcount
Partner closely with Account Management, Go-To-Market, Product and Compliance
Review, assess and provide resolution to all negative and neutral customer services surveys.
Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Requirements

What you’ll need

Significant experience leading multi-site healthcare or large-scale operations teams
Strong leadership capabilities with the ability to develop leader-of-leaders
Fluency in operational KPIs and data-driven decision making
Experience leading compliance-driven, standardized workflows
Ability to manage change and scale new processes across diverse teams
Strong collaboration skills across cross-functional partners

Benefits

Comp & perks

Health screenings
Proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19
Equal Employment Opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI performanceTATOTDqualityproductivitystandardizationcompliancebudgetingfinancial performancedata-driven decision making

Soft Skills

leadershipcoachingcollaborationchange managementdevelopment of leadersproblem-solvingcommunicationmotivationteam managementcross-functional partnership