Senior Service Delivery Manager

Datavant

. Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks .

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $94,000 - $102,000 per yearWebsite

About the role

Key responsibilities & impact

Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks
Serve as the senior point of escalation for complex operational issues (non-customer-facing)
Monitor KPIs and drive corrective action where trends indicate risk
Coach and mentor Service Delivery Managers to strengthen leadership capability
Partner with Managers and Supervisors to address performance issues and development needs
Reinforce standardized workflows and reduce operational drift
Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards
Identify multi-site quality trends and deploy targeted improvement actions
Ensure operational readiness for new tools, workflows, and training models
Execute and support cross-site continuous improvement initiatives

Requirements

What you’ll need

Experience managing teams in healthcare operations, HIM, or a large-scale production environment
Demonstrated ability to coach and develop people leaders
Comfort using metrics and dashboards to guide operational decision-making
Strong understanding of HIPAA and regulated workflows
Problem-solving skills and the ability to respond quickly to operational fluctuations
Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI monitoringoperational risk managementcontinuous improvementworkflow standardizationaudit readinessquality trend analysisperformance managementmetrics analysisdashboard utilizationproblem-solving

Soft Skills

coachingmentoringleadership developmentcollaborationcross-functional teamworkcommunicationadaptabilitydecision-makingconflict resolutionstrategic thinking