CPC Processor – Customer Support

. Answer and conduct business on the telephone while maintaining excellent Customer Service.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Key responsibilities & impact

Answer and conduct business on the telephone while maintaining excellent Customer Service.
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.
Responsible for following all company policies and procedures as posted or communicated by management.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
Perform work in accordance with the training and direction provided and adheres to facility specific procedures.
Attend mandatory employee in-service meetings and/or training sessions, if so directed.
Maintain an acceptable attendance record and reports to work as scheduled.
Perform other duties as assigned.

What you’ll need

High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrymedical recordsinsurance claims processingproofreadingmulti-line phone systemsMS OfficeHIPAA complianceROI certification

Soft Skills

customer servicecommunicationorganizationattention to detailprofessionalism

Certifications

high school diplomaROI certificationHIPAA examination